Mannaz Terms of Sale

Terms of Sale for open enrolment programmes

As a rule, your enrolment is personal and binding. See, how we manage your personal data here.

Deregistration and transfer

Deregistration or transfer to another course date can occur if this is done in writing (letter or email) as per the guidelines below:

• Up until 6 weeks prior to course start: free of charge
• Between 6 and 4 weeks prior to course start: 25% of the course price will be charged
• Between 4 and 2 weeks prior to course start: 50% of the course price will be charged
• Less than 2 weeks prior to course start: 100% of the course price will be charged

If you are unable to attend the course due to illness or for any other reason, a colleague may take your place on the course.

Cancellation

In order to maintain the quality of our courses, we reserve the right to cancel courses. This could happen if, for example, the number of participants on a course is deemed too low to enable the participants to gain the maximum benefit from the course.

Should this happen, we will naturally offer a spot on the next available course with the same content. If a spot on a future course is not convenient, a credit note will be issued immediately for the course in question.

Prices

All prices include materials and meals, but exclude VAT and travel, unless stated otherwise. Mannaz reserves the right to change the prices and is not liable for errors and omissions.

Payment

Missing invoice information

Missing invoice information in the form of correct company name, EAN number, purchase order number, etc. will require re-invoicing and is subject to a fee of DKK 500.

Invoicing
The full course price is invoiced immediately upon enrolment. The payment terms are 30 days from date of invoice.

Card payment
Company cards issued within or outside the EU/EEA, as well as private payment cards issued outside the EU/EEA, are subject to a fee, which will appear on your receipt.
The fee rate will depend on the type of payment card and where it is issued.
No fee is charged on cards issued in Denmark and within the EU/EEA.

Missing payment
Late payments are subject to interest (1,8 %) for each month or part of a month as well as a reminder fee of DKK 250.

Complaints and Appeals Policy

If you would like to file an official complaint about our courses, our service or other matters, please do so in writing by email to info@mannaz.com. We commit ourselves to answering your complaint as soon as possible and no later than 4 workdays.

If you have a complaint in connection with your exam in PRINCE2® or PRINCE2 Agile®, or if you have objections to your exam result, you have the right to escalate this directly to PeopleCert, the official examination institute for all exams in PRINCE2® and PRINCE2 Agile®.

Read the full version of “Terms and Conditions”