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Clients and cases

We are dedicated to developing the capabilities of people and organisations.
Meet our clients and learn about their successes.

We deliver worldwide

With offices in London, Copenhagen, Malmö and Aarhus, as well as a network of 300+ consultants, Mannaz can deliver worldwide.

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Stuart Turnbull Country Manager

+44 7789 546 100
stu@mannaz.com

Nathan Hobbs Director, Client Solutions

+44 796 288 1445
nho@mannaz.com

Christine Dandy Client Director

+44 783 402 2486
cda@mannaz.com

Paul Frederick Blackhurst Client Director

+44 759 527 5952
pbl@mannaz.com

Stuart Schofield Client Director

+44 7990 036110
ssc@mannaz.com

Mette Skøt CCO - Chief Commerciel Officer

+45 8188 1077
msk@mannaz.com

Rasmus Bay VP Consulting Nordic

+45 4022 2922
rba@mannaz.com

Line Thatt Jensen Senior Consultant

+45 5139 6178
ltj@mannaz.com

Thomas Peter Rønholt Client Director

+45 5139 6257
tpr@mannaz.com

Henrik Bjerregaard Nielsen Client Director

+45 5139 6259
hbn@mannaz.com

Berit Kristine Bøggild Client Director

+45 2295 0151
bkb@mannaz.com

Anette Forsner-Hansen Client Director

+45 2087 1199
afh@mannaz.com

Simone Toftegaard Digital Consultant

+45 5139 6170
sto@mannaz.com

Emil Lindeløv Vestergaard Chefkonsulent, cand.psych.

+45 5139 6033
elv@mannaz.com

Lars Nellemann Manager, Ph.d.

+45 5139 6043
lne@mannaz.com

Marianne Bruun Okholm Manager

+45 5139 6048
mok@mannaz.com

Morten Flørnæss Kerrn-Jespersen Client Director

+45 5139 6052
mfk@mannaz.com

Thomas Boas Olsen Senior Consultant

+45 5139 6055
tbo@mannaz.com

Dorte Spiegelhauer Client Director

+45 5139 6062
dsp@mannaz.com

Berit Urup Hankelbjerg Senior Consultant

+45 5139 6130
buh@mannaz.com

Lars Østerby Client Director

+45 5139 6221
los@mannaz.com

Bjarke Østergaard Client Director

+45 4166 8864
bos@mannaz.com

Martin Bo Nielsen Senior Consultant

+45 8192 5343
mni@mannaz.com

Linda Vestergaard Senior Consultant

+45 5139 6207
lve@mannaz.com

Thomas Overbeck Gredal Consultant

28180692
tog@mannaz.com

Nanna Gry Mahler Tolborg Senior Consultant

+45 6178 2404
nto@mannaz.com

Betina Holst Nørgaard Client Director

+45 3093 6170
bno@mannaz.com

Cecilia Fagerberg Wästfelt Country Manager

+46 735 22 29 82
cfw@mannaz.com

Joakim Eriksson Client Director

+46 735 286 071
jer@mannaz.com

Magnus Ramdén Senior Consultant

+46 735 01 63 21
mra@mannaz.com

Anna Rosdahl Senior Consultant

+46 708 23 84 41
aro@mannaz.com

Gertrud Elisabet Bohlin Senior Consultant

+46 705 66 95 26
geb@mannaz.com

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London

3 Queen Square, Bloomsbury
London, WC1N 3AR
United Kingdom

+44 (0)203 119 1240
info@mannaz.com

Copenhagen

Dr. Neergaards Vej 5A
2970 Hørsholm
Denmark

+45 4517 6000
info@mannaz.com

Aarhus

Olof Palmes Allé 20
8200 Aarhus
Danmark

+45 4517 6000
info@mannaz.com

Malmö

Stora Varvsgatan 6A
211 19 Malmö
Sweden

+46 4012 7218
info@mannaz.com

Have the course wherever you decide

We offer more than 100 open courses – most can be held in English and wherever you choose!
Write or call to hear more.

Contact: René Fabricius Weichel

+45 4517 6140
rfw@mannaz.com

Do you need practical information?

If you are signed up for a course or otherwise in need of practical information, please don’t hesitate to contact us.

Contact: Gitte Madsen

+45 4517 6226
gma@mannaz.com

Want to contact our consultants? See a list of all consultants
Stuart Turnbull

Country Manager +44 7789 546 100
stu@mannaz.com

Nathan Hobbs

Director, Client Solutions +44 796 288 1445
nho@mannaz.com

Christine Dandy

Client Director +44 783 402 2486
cda@mannaz.com

Paul Frederick Blackhurst

Client Director +44 759 527 5952
pbl@mannaz.com

Stuart Schofield

Client Director +44 7990 036110
ssc@mannaz.com

Mette Skøt

CCO - Chief Commerciel Officer +45 8188 1077
msk@mannaz.com

Rasmus Bay

VP Consulting Nordic +45 4022 2922
rba@mannaz.com

Line Thatt Jensen

Senior Consultant +45 5139 6178
ltj@mannaz.com

Thomas Peter Rønholt

Client Director +45 5139 6257
tpr@mannaz.com

Henrik Bjerregaard Nielsen

Client Director +45 5139 6259
hbn@mannaz.com

Berit Kristine Bøggild

Client Director +45 2295 0151
bkb@mannaz.com

Anette Forsner-Hansen

Client Director +45 2087 1199
afh@mannaz.com

Simone Toftegaard

Digital Consultant +45 5139 6170
sto@mannaz.com

Emil Lindeløv Vestergaard

Chefkonsulent, cand.psych. +45 5139 6033
elv@mannaz.com

Lars Nellemann

Manager, Ph.d. +45 5139 6043
lne@mannaz.com

Marianne Bruun Okholm

Manager +45 5139 6048
mok@mannaz.com

Morten Flørnæss Kerrn-Jespersen

Client Director +45 5139 6052
mfk@mannaz.com

Thomas Boas Olsen

Senior Consultant +45 5139 6055
tbo@mannaz.com

Dorte Spiegelhauer

Client Director +45 5139 6062
dsp@mannaz.com

Berit Urup Hankelbjerg

Senior Consultant +45 5139 6130
buh@mannaz.com

Lars Østerby

Client Director +45 5139 6221
los@mannaz.com

Bjarke Østergaard

Client Director +45 4166 8864
bos@mannaz.com

Martin Bo Nielsen

Senior Consultant +45 8192 5343
mni@mannaz.com

Linda Vestergaard

Senior Consultant +45 5139 6207
lve@mannaz.com

Thomas Overbeck Gredal

Consultant 28180692
tog@mannaz.com

Nanna Gry Mahler Tolborg

Senior Consultant +45 6178 2404
nto@mannaz.com

Betina Holst Nørgaard

Client Director +45 3093 6170
bno@mannaz.com

Cecilia Fagerberg Wästfelt

Country Manager +46 735 22 29 82
cfw@mannaz.com

Joakim Eriksson

Client Director +46 735 286 071
jer@mannaz.com

Magnus Ramdén

Senior Consultant +46 735 01 63 21
mra@mannaz.com

Anna Rosdahl

Senior Consultant +46 708 23 84 41
aro@mannaz.com

Gertrud Elisabet Bohlin

Senior Consultant +46 705 66 95 26
geb@mannaz.com

DSV

Divisional Growth Strategy: Increase Customer Loyalty, Increase Growth, Increase Profitability

The Company: Global transport and logistics partner

DSV deliver cargo safely, securely and on time anywhere in the world by air, sea, road and rail. They support their customers warehousing needs. Since their establishment in 1976, DSV has been through a series of mergers to maintain a key position in the global transport industry. To put focus on different services and customer segments, DSV separated its operations into three divisions in 2001: Road, Air & Sea and Solutions. The services are being developed, interpreted and tailor-made to meet customers’ increasing demands in respect of product solutions, prices and transit times.

This case focuses on “DSV Road Denmark” and “DSV Air & Sea Denmark” divisions.

Challenge

  • Design a strategy to get one division back on track in relation to growth and accelerate another divisions growth significantly. Increase customer loyalty.

Solution

  • Co-creation of new divisional growth strategies.
  • Design of strategy implementation processes.
  • Competence leap for leaders regarding strategy execution and strong day-to-day strategy focus.
  • Empowered and strategy focused leadership teams from executive team to floor managers.
  • Anchoring of strategy by large scale involvement of employees, strategy communication training for managers, and systematic follow up and review structures.

Impact

  • Created a strategy focused organisation.
  • A united business with share strategy focus across divisions.
  • Increased customer loyalty.
  • Growth in revenue.
  • Increased profitability.

The Challenge: Grow the business

DSV has very high growth ambitions which could not be realised by fine tuning the current processes. The high growth ambitions had to be viewed in line with the long term global recession which significantly impacted global transport needs in a negative way.

Furthermore, due to technological innovations, the whole industry is under rapid change driven by customers’ needs and demands.

DSV had also grown quite significantly in recent years and not all processes and customer interactions were 100 per cent aligned.

Growing a business in a recession market basically means gaining market share, so the job here was to gain market share, increase profits, transform the business to meet customers’ demands and create alignment across all functions and divisions.

 

The Solution: Creating a strategy focused organisation empowering the individual

Starting with the top management team we facilitated a combined strategy design and leadership team development process. A comprehensive analysis of external and internal factors was conducted to ensure the right decisions were made during the design phase. A systematic and wide-ranging communication package was developed alongside strategic communication training for managers to align the message and drive the launch of the new strategies. Big parts of the organisation were involved in identifying specific initiatives for realisation of the strategy to create strategy anchoring and engagement of all employees. To further enhance the strategy focused organisation an OSM (Office of Strategic Management) was established and a systematic follow up and review structure implemented, to monitor the progress of the strategy and initiate corrective actions for continued success in a timely manner. 

 

The Impact: Tangible results

The creation of a strategy focused organisation and a persistent follow up structure paid off. The two divisions, although significantly different, achieved and increased growth in revenue and profitability. Most importantly the customer loyalty has improved and both divisions will continue harvesting from their efforts during the implementation phase even though the execution process will continue for years to come.

A united top management team now act as role models for a daily focus on strategy and a collective way of servicing customers across divisions. New follow up structures are implemented and new ways of working are a part of daily life for the organisation.

Big parts of the organisation were involved in identifying specific initiatives for realisation of the strategy to create strategy anchoring and engagement of all employees.