Mannaz’ customer loyalty is top-notch

“Compared to other companies, Mannaz’ customer loyalty is nothing less than outstanding and at the very top. Mannaz outperforms on nearly all parameters, which can be attributed to a strong focus on optimising the value that the customers get from participating in our development solutions and how relevant they are to each customer’s needs, whether this be a course or an internal programme designed by Mannaz for their own company,” explains Kai Kristensen, professor at Aarhus School of Business and chairman of the board at Ennova.

Ennova, which conducts some of the most advanced customer satisfaction surveys throughout the world, conducts Mannaz’ customer surveys annually by means of the so-called ESPI rating. A comparison with the many other companies who conduct the ESPI rating shows that Mannaz is at the very top compared to other organisations and industries both in Denmark and worldwide. Mannaz scores above 80 in the rating, which is classified as a top performance.

At Mannaz, the annual customer satisfaction measurements are used to map customer requests and requirements for the areas where we need to develop new services and products and make the existing services and products even better. Hence, these are valid and useful facts from which our strategic initiatives and improvements take their starting point.