Client loyalty

For years Mannaz has demonstrated world-class client loyalty. Client loyalty is measured on an annual basis as part of the client satisfaction survey, which is conducted by third party according to the European Client Satisfaction Index. The outcome of the client satisfaction survey is strictly used to continuously improve client relations in terms of offerings, flexibility and client orientation.

Today, the Client Loyalty Index of Mannaz’ international operations is 92 on a scale from 1-100. Only few match this level of client loyalty in any industry. In reality, this translates into extraordinarily long-standing client relationships that are based on trust and demonstrate our clients’ high appreciation for value-for-money.

The factors behind the client satisfaction index represent the clients’ perception of services and learning processes, faculty, cooperation and client service, and image. These factors are scientifically proven to be strong indicators of value-for–money, satisfaction, and loyalty.