Conflict – Knowledge of Conflict and How to Develop the Courage to Resolve It

– change through conflict management

 

Learn to prevent conflict – learn not to fear conflict – learn how to handle conflict – learn the tools for conflict management – and learn to use them properly.Find out why you react the way you do in a conflict situation and change your behavioural pattern.

We develop when we have to confront a challenge. Conflict forces us to think and act differently. Conflicts and disagreements cannot be avoided – they are a natural part of everyday life. The challenge is to use conflict constructively as part of your self-development and the development of your staff and your workplace.

Participants

This course is aimed at individuals who need and want to work actively on handling conflict and disagreements. You may be a leader at any level, an employee, a project manager, an internal or external consultant, a trade union representative, or a person working in HR or a different key function in your company.

Benefit

You will become aware of your own reaction patterns in a conflict. You will learn to prevent and handle conflict and to identify and dare to enter into conflicts – both your own and those of others. You will gain insight into the nature of conflicts, and why and how they arise and develop.

You will learn to:

Your company will gain:

An employee with the ability to spot and handle conflicts before they become damaging

A more confident employee when it comes to conflict management – we will look at your own behaviour, values and triggers

An employee who handles conflict more effectively by paying attention to the three different types of conflict and to how they should be handled differently An employee with a focus on behaviour that promotes trust and straightforwardness

An employee who is aware of his or her own responsibility for the conflict as well as more options in relation to “difficult colleagues”

Conflict generates change – change creates conflict.

Conflict occurs as a result of change, a relationship, a routine or a structure. There are many degrees of disagreements, from simple differences of opinion and problems to personal disputes and actual conflict. Regardless of the nature and extent of disagreements, they are a necessary and inevitable part of life that challenges us professionally and personally.

Depending on how we handle conflicts, they are either a source of professional and personal development, or the exact opposite. When you handle conflict constructively, trapped energy is released and makes room for change. Solving conflicts therefore prompts personal satisfaction, involvement and job satisfaction and opens up new opportunities for development and collaboration.

Course content

We will work with the following topics on the course:

Learning method

The learning method is untraditional and alternates between plenary presentations about theory and methods, and training of specific skills and methods for integrating the learning and development processes in twos and in small groups.

How do you keep from falling back into old patterns?
More and more participants choose to retain what they have learned by following up on the course with personal coaching sessions with the facilitator they met on the course.The coaching sessions can be conducted either as personal meetings or over the phone.Please contact the course facilitator to set up a time. The price for one session of coaching is DKK 2,500.

Facilitator

Lone Skytte has 18 years’ experience of working with large international companies. She holds a diploma in business administration, is a certified MASTER coach, has worked with personal leadership for the past ten years, and specialises in Emotional Intelligence (EI), NLP, the Enneagram and Effective Communication.

Since 2005, Lone has facilitated courses in Communication and EI and worked with conflict management in an exciting and inspiring way that combines cutting-edge theory with a thorough look at how values, beliefs and approaches affect your communication and behaviour, and thereby help create and avoid conflict.

Lone is preoccupied with improving results through self-knowledge, increased self-esteem and personal leadership – an inspiring, energy-packed and authentic experience.

The price includes

Before the course

During the course

 

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