The quality journey

At Mannaz, we work seriously with quality within our own organisation and we implement quality initiatives in other organisations.

The article below describes how Mannaz used the EFQM Excellence Model to ensure continuous improvement in the organisation from the beginning, in 1994, to the highest possible recognition – the European Quality Award in 1999.

Over those five years, we shifted our management focus through three important phases:

• Reactivity – reacting to events as they occur
• Activity – actively changing processes and strengthening weak spots
• Pro-activity – defining strategies for the future, such as acquisitions and internationalisation.

Winner of The European Quality Award

As EFQM finalists in 1997, the prize winner in 1998 and the winner of the Award for Small and Medium-Sized Companies in 1999, we were fully committed to this model. With total employee participation and full support from the management, quality and excellence are great strategic tools to guiding a company through all three stages of its business development. It also proves that increasing customer satisfaction, employee satisfaction and results have a direct effect on each other.

Read the article

• English version of the complete article in pdf-format (383Kb)
• German version of the complete article in pdf-format (364 Kb)

Contact Mannaz
For further information please contact Jørgen Thorsell, Executive Vice President, Copenhagen, tel +45 45 17 61 14.